Cancel Order, Return & Refund Policy

Cancel an order that is not dispatched yet.

  • We have a very clear and prominent policy on cancellation of product. You can cancel any order which is not dispatched yet. Don’t worry if it is already dispatched you can just return it to us here return an order and get the refund of your paid amount.
How to cancel an order
  • Go to my account click on orders and see your order no. on the orders list. You will find a cancel button against your order if it is not dispatched yet. Just click cancel and you did it. Hey ! Don’t forgot to mention the reason you cancelled.
How to get refund for a cancelled order
  • If you cancel the order, you will have an option to choose where you want the refund money back, in your bank account from where it was deducted at the time of checkout or in your itcareonline.com wallet for your future transaction. Just mention that information and that’s it.
You will get refund within one business day on cancelled orders.

Return an order you already received.

  • We have a very clear and prominent policy on return of product that is already dispatched to you. You can return any order which is received by you and claim your refund.
How to return an order
  • Go to my account click on orders and see your order no. on the orders list. You will find a refund button against your order if it is dispatched to you. Just click refund and you did it. Hey ! Don’t forgot to mention the reason you refunded. You will receive a mail with your order refund request is approved or rejected.
How to get refund for a returned order
  • If your refund request is approved by itcareonline.com, which normally takes one business day you will get a mail with a subject that says your order refund request is approved. you will get a packing instruction and the address to which you should return the package.
  • If you return the order, you will have an option to choose where you want the refund money back, in your bank account from where it was deducted at the time of checkout or in your itcareonline.com wallet for your future transaction. Just mention that information and that’s it.
You will get refund within one business day on returned orders.